The steps you should take:

  • Step 1: Direct Communication

    A few days after the auction ends, if you haven’t received payment, contact the buyer directly. The buyer may have simply forgotten or be experiencing an unexpected issue. A short, friendly message is often enough to remind them.

  • Step 2: Send a Formal Reminder

    If you don’t receive a response or payment within 7 days of the auction end date, you can send a payment reminder on behalf of Auction Club. This reminder serves as an official notice to the buyer to pay. You can do this through the «Sales» page in your account.

  • Step 3: Cancel the Sale and Refund Fees

    If the buyer still doesn’t pay after the reminder, the next step is to cancel the sale. This action is necessary to get a refund of the sales commission fee that was charged to you.

    • Go to the «Sales» list.
    • Find the transaction you want to cancel.
    • Follow the instructions to «Cancel the sale», and select «Buyer did not pay» as the reason.
    • After the cancellation, the sales commission fee will be returned to your balance.

Important notes:

  • Ratings: You can leave negative feedback for a non-paying buyer to warn other sellers.
  • Relisting: After canceling the sale, you are free to relist the item.
  • Community safety: A buyer who repeatedly fails to pay may have their account suspended or banned by Auction Club to ensure the safety of the community.