Troubleshooting Steps:

  • Check the platform’s status: First, check if the platform is experiencing a general issue. There may be an announcement on the homepage or in the news section about planned maintenance or known technical problems.
  • Try a different browser or device: Often, the problem is related to the browser you are using. Try opening the website with a different browser (such as Chrome, Firefox, Safari). If the problem persists, try accessing it from another device (such as a phone or tablet).
  • Clear cookies and cache: Data stored in your browser can cause display problems. You can solve this by clearing the browser’s cookies and cache.
    • On Chrome: Go to Settings > Privacy and security > Clear browsing data.
    • On Firefox: Go to Settings > Privacy & Security > Cookies and Site Data > Clear Data.
  • Disable extensions: Some browser extensions may interfere with platform functionality. Try temporarily disabling all extensions and reloading the page.

Contact the support team:

If the above steps do not work, the best way is to contact the support team. To save time, be sure to provide the following information in your message:

  • A precise description of the problem.
  • The specific steps that led to the problem.
  • The browser you are using and its version.
  • A screenshot showing the error.