The seller refuses to sell, what can I do?

The seller refuses to hand over the item. What should I do?

If the seller refuses to hand over the item, it is a violation of the platform’s rules, as the contract between the seller and the buyer is legally binding.

1. Contact the seller again

Send a formal and polite message to the seller through the Auction Club messaging system. Remind them that they are obligated to hand over the item to you according to the auction terms. You can point out that winning the auction constitutes a binding contract.

2. Report the issue to Auction Club

If the seller continues to refuse the sale after you have contacted them, you must report the issue to the Auction Club support team.

Go to the help section:
Look for a form to report problems with sellers.
Provide purchase details:
Fill out the form, providing the auction details and a brief description of the problem.

The support team will investigate the matter and contact the seller to take the necessary action, which may include issuing a warning to the seller or placing restrictions on their account.