I have paid but have not received the item. What should I do?
If you have paid but have not received the item, it is frustrating. You should take immediate steps to protect yourself.
1. Contact the seller again
Send another message to the seller through the Auction Club messaging system. Mention that you have paid and ask them to confirm receipt and provide shipping details. Also, state the date by which you expect to receive the item.
2. File a report with Auction Club
If you do not receive a response from the seller after a few days or if they have not shipped the item, you should report the issue to the Auction Club support team.
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Gather evidence:
Keep all communication with the seller and proof of payment (bank statement, PayPal receipt, etc.).
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Submit a claim:
Go to the help section of the platform and submit a claim for the buyer protection program. Fill out the form and provide all evidence.
The Auction Club team will investigate the matter and contact the seller to take the necessary action.
