How to contact customer service:

  • Gather necessary information: Before submitting your request, make sure to collect all relevant details. The more accurate your information, the faster the response will be. This information usually includes:
    • The item or transaction number (e.g., 123456789).
    • A precise and clear description of the problem you are facing.
    • Screenshots or documents that support your request.
    • Your username on the platform.
  • Use the contact form:
    • Go to the «Contact us» page in the help center.
    • Fill out the form with the information you have gathered.
    • Submit the request.