MoneyGuard Buyer Guarantees
The MoneyGuard service provides two main guarantees to protect buyers from common risks when shopping online. These guarantees are designed to give you confidence and security in your purchases.
Guarantees offered by MoneyGuard:
- Money-back guarantee for non-delivery: If you paid for an item but the seller never sent it to you, MoneyGuard guarantees a refund of the amount you paid, including shipping costs.
- Money-back guarantee for significant deviation: If you receive an item that is significantly different from the description or photos in the listing, the protection will guarantee a refund. For example, if you bought a new phone but received a broken or unusable one, MoneyGuard protects you.
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